Refund Policy

Version: 1.0 Effective date: 2026-08-25 Last updated: 2026-08-25 Service provider: Atomira Technologies, S.L. (CIF B27662717, C/ Lepant 270, Bajos, 08013 Barcelona, Spain)

---

TL;DR

Situation	Refund
You change your mind within 14 days (and have NOT yet started using the Service)	Full refund
You change your mind within 14 days (and have already started using the Service)	No statutory right — you waived it at checkout. We may still grant a goodwill refund at our discretion
You signed up by mistake (e.g. duplicate payment, wrong tier)	Full refund, just email us
Writano stops working as described and we cannot fix it within a reasonable time	Pro-rata refund of unused period
Founders’ / lifetime tier: Writano shuts down within 12 months of your purchase	Pro-rata refund
You want to cancel an ongoing monthly subscription	Cancel anytime; no refund for the current month, but no further charges
You want to cancel an annual subscription mid-term	Cancel anytime; no pro-rata refund unless we materially reduced the Service
You violated our Terms of Service and we terminated your account	No refund

The sections below give the full details. EU consumer law overrides anything in this policy if there is a conflict.

---

1. Your statutory right of withdrawal (14 days)

Under Spanish consumer law (Ley General para la Defensa de los Consumidores y Usuarios, LGDCU, Articles 102-108) and EU Directive 2011/83/EU, if you are a consumer resident in the EU, you have a right to withdraw from your contract with us within 14 calendar days of the day after the contract is concluded, without giving any reason.

1.1 How to exercise the right of withdrawal

To withdraw, send an unequivocal statement of withdrawal to legal@writano.com within the 14-day period. You may use the model form in § 8 below, but any clear statement is sufficient.

1.2 Effect of withdrawal

If you withdraw, we will refund all payments received from you within 14 days of receiving your withdrawal notice, using the same payment method you used for the original transaction, unless you expressly agree otherwise. There are no fees for the refund itself.

---

2. Important: waiver of withdrawal right for digital content

Spanish law (Article 103.m LGDCU) allows you to waive the right of withdrawal if you expressly consent to immediate provision of digital content and acknowledge that you lose the right of withdrawal once the Service has begun.

When you purchase a Subscription, a Founders’ Tier, or any paid offer that gives you immediate access to Writano, the checkout flow will ask you to confirm both points by ticking a clearly-labelled checkbox. By ticking the box and proceeding, you waive your statutory right of withdrawal under § 1 above.

If you do not tick the box, your withdrawal right is preserved but your access to the paid Service is delayed until the 14-day period ends.

This waiver applies to digital content only. It does not waive any other consumer right you have under Spanish or EU law.

---

3. Goodwill refund policy (in addition to statutory rights)

We aim to be reasonable. In addition to your statutory rights, we offer the following goodwill refund options at our discretion:

3.1 First 30 days — full goodwill refund

For any first-time paid subscription or first Founders’ Tier purchase, if you contact us within 30 days of payment and tell us Writano does not meet your needs, we will issue a full refund — even if you waived the statutory withdrawal right at checkout. This is a goodwill commitment, not a statutory right.

To request a goodwill refund, email legal@writano.com with your account email and order reference. We will process the refund within 10 business days.

3.2 Monthly subscriptions — cancel anytime

You can cancel a monthly subscription at any time from your account settings. Cancellation stops future renewals. The current month’s payment is not refunded, but you keep access for the remainder of the period you have paid for. There are no cancellation fees.

3.3 Annual subscriptions — pro-rata in limited cases

Annual subscriptions are paid in advance and are not generally pro-rata refunded if you cancel mid-year. Exception: if we materially reduce the Service (remove features you paid for, raise the price during your paid term, or are unable to deliver the Service for more than 14 consecutive days due to circumstances within our control), we will refund the unused portion on a pro-rata basis.

3.4 Founders’ Tier — long-term commitment

Founders’ Tier purchases (one-time payment for lifetime or extended-term access, as stated at the point of sale) are intended as a long-term commitment between you and Atomira.

If we discontinue Writano entirely within 12 months of your Founders’ Tier purchase, we will issue a pro-rata refund based on the number of months remaining in a 12-month minimum-service expectation. Example: if Writano shuts down 4 months after your Founders’ Tier purchase, you receive a refund of 8/12 of the purchase price.

After 12 months from purchase, Founders’ Tier purchases are non-refundable, even if Writano is later discontinued. Atomira will, however, provide reasonable advance notice (minimum 30 days) of any planned shutdown and provide tools for data export.

---

4. When refunds are not available

We do not issue refunds in the following circumstances:

• You have used the Service substantially and are simply changing your mind (after the 14-day or 30-day windows above)
• Your account was terminated for breach of our Terms of Service or Acceptable Use Policy
• Refund-request abuse: repeated subscribe-refund cycles on the same product
• Chargebacks initiated without first contacting us: if you initiate a chargeback or payment dispute without giving us a chance to resolve the issue, we may terminate your account and pursue the chargeback through Stripe’s dispute process
• Currency-conversion losses caused by your bank (we refund the same amount in the same currency we charged)
• Third-party fees (your bank’s transfer fees, credit-card foreign-transaction fees, etc.) are not refunded by us

---

5. Special circumstances — we’ll work with you

We recognise that the situations above don’t cover everything. If you have an unusual situation (e.g. medical hardship, accidental duplicate purchase, institutional billing issue), please email legal@writano.com and explain. We commit to responding within 3 business days and will be reasonable.

Specifically, we will always issue a refund — beyond the strict letter of this policy — when:

• You were charged in error (e.g. payment failure followed by retry, duplicate charge)
• You purchased the wrong tier and have not used the higher tier
• A bug in Writano made the Service unusable for you and we cannot fix it within a reasonable time

---

6. How long refunds take

Stage	Time
We receive your refund request	Day 0
We acknowledge receipt	Within 2 business days
We process the refund (if approved)	Within 10 business days
Refund appears on your statement	5-10 business days after we process (depends on your bank / card issuer)

In total, expect 1-3 weeks from request to funds appearing on your statement.

---

7. Chargebacks and disputes

If you believe there is a problem with a charge, we strongly prefer that you contact us at legal@writano.com first. We are committed to resolving issues quickly and fairly.

If you initiate a chargeback or payment dispute directly with your bank or Stripe without contacting us first:

• We may suspend or terminate your account while the dispute is investigated
• We will provide Stripe with our position, evidence, and copy of these Terms
• If the dispute is decided in our favour, we may continue providing the Service; if decided against us, your access is terminated

Repeated unjustified chargebacks may result in permanent termination across all Atomira products.

---

8. Model withdrawal form

To exercise your statutory right of withdrawal (see § 1), you may copy the form below and email it to legal@writano.com:

To: Atomira Technologies, S.L.
     C/ Lepant 270, Bajos, 08013 Barcelona, Spain
     legal@writano.com

I hereby give notice that I withdraw from my contract for the
following service:

  Writano subscription / Writano Founders' Tier / [other]

Ordered on:           [DATE]
Received on:          [DATE]
Name of consumer:     [YOUR FULL NAME]
Address of consumer:  [YOUR ADDRESS]
Email on account:     [YOUR EMAIL]
Order reference:      [STRIPE / RECEIPT REFERENCE]

Signed:               [YOUR SIGNATURE — required only on paper]
Date:                 [DATE]

You are not required to use this exact form — any clear written statement of withdrawal will work.

---

9. Online Dispute Resolution

If you are an EU consumer and we are unable to resolve a refund dispute directly, you may use the European Commission’s Online Dispute Resolution (ODR) platform:

🔗 https://ec.europa.eu/consumers/odr

Our contact email for ODR: legal@writano.com

---

10. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be notified to you by email and posted at writano.com/refund-policy at least 30 days before they take effect. The version in force at the time of your purchase governs that purchase.

---

11. Contact

For all refund requests:

• Email: legal@writano.com
• Subject line: Refund request — [order reference]
• Include: your account email, order reference (Stripe receipt), and reason

For general support: hello@writano.com.

---

Document history

Version	Date	Change
1.0	2026-08-25	Initial public release.